Frequently Asked Questions
Everything you need to know about shopping with Luvilea.
What is the status of my order?
Once your order is placed, you will receive a confirmation email. As soon as your package ships, we will send a tracking number so you can monitor its journey to your doorstep.
How long does shipping typically take?
Standard shipping usually takes 5-7 business days within the continental US. International shipping times vary by location, typically ranging from 10-15 business days.
What is your return policy?
We offer a 30-day return window for all unused and unopened items. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Luvilea accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
Are your products ethically sourced?
Yes, we pride ourselves on quality and integrity. We partner with manufacturers who adhere to strict fair labor practices and utilize sustainable materials whenever possible.
Can I change or cancel my order after it has been placed?
We process orders quickly to ensure fast delivery. You have a 1-hour window after placement to request a cancellation or modification before the order enters the fulfillment stage.